Service Coordinator

Who is Jenaco?

People passionate about what builds us up. Specialized in pipping systems, our company offers turnkey support for a comprehensive range of building mechanical services.
From plumbing to hydronic heating, natural gas to radiant flooring, you can rely on our experts to advise you on the best ecological practices. Comfort, safety, and energy efficiency – we guarantee your peace of mind.
Our extensive portfolio extends to residential heavy, industrial, commercial, and institutional sectors.

What is it like to work for Jenaco?

At Jenaco, we collaborate in an environment of trust, where each individual brings their added value to the table. Whether on-site or in the office, we work together in mutual support to help everyone achieve their aspirations while striving for long-term success. Being part of our organization also means being a valued member of our close-knit team.
At Jenaco, we prioritize the well-being of our people.

Required skills

Priority management, organizational skills, thoroughness, high-quality customer service, agility and adaptability, courtesy, and team spirit.

Your role

Under the supervision of the service and maintenance manager, the service coordinator/dispatcher will be primarily responsible for ensuring the effective management of highly technical interventions, while providing quality customer service and responding quickly and appropriately to customer needs.

Main responsibilities

• Answer incoming calls courteously and professionally (bilingualism required);
• Schedule appointments according to plumbers' priorities and availability;
• Find the necessary parts for customers, as needed;
  Confirm appointments by phone or email;
• Verify receipt of required materials before work begins;
  Ensure customer satisfaction with courtesy calls after service calls;
• Provide clear, complete, and accurate information when scheduling service calls;
• Follow up on customer purchase orders (POs);
  Collect and track work reports;
• Plan and rigorously follow up on recurring maintenance.

Requirements

• Relevant customer service experience;
• Significant experience in the plumbing industry or a related field;
• Excellent oral command of French and English;
• Excellent written command of French;
  Written command of English (a considerable asset);
• Proficiency in Progression Live software (an asset);
• Knowledge of Maestro software (an asset).

Benefits

• Competitive salaries that reflect your true worth;
• A minimum of 4 weeks vacation upon hiring;
• Group insurance, 50% employer-paid, with access to telemedicine;
• An employee assistance program to support you when you need it;
• A continuing education program to help you shine even brighter;
• A wide range of company-organized activities, so you can have a good time (and not just at work);
• A hybrid work schedule and an employer sensitive to work-life balance;
• Charging stations for your electric car;
• A spacious kitchen with a billiards table and babyfoot table for dinnertime fun;
• Free coffee, hot chocolate and tea, so you can drink as much as you like;
• And best of all, you're joining a great team that recognizes your skills, aspirations and good work!

About us

Jenaco is known, in particular, for its approach that focusses on respecting and valuing its human capital. Everything possible is done to enable all employees to reach their full potential. Employees are encouraged to show initiative and to think outside the box. The company is well known in the industry for its collaborative approach. It also initiated the Share to Build Symposium Day and has created scholarships to promote research in construction management.